![]() I called AVAS on Saturday, December 15, 2018, which took more than 15 minutes to get someone on the phone to just discuss this matter with. I contacted my bank and they tried to dispute it (which took a few weeks) but AVAS said they will not refund me my money back. This 3rd person I spoke with told me to call back tomorrow and maybe they can refund my money since I paid $60.98 for the arrangement and it wasn't delivered per their confirmation of "by 3 PM" and now it won't be a fresh product nor the surprise I needed it to be. I told them that I had called earlier and spoke with Daniel and that he was able to reach the driver and stop the delivery and that a new order would be delivered the next day. I then called AVAS and spoke to another person. We look forward to being your florist of choice in the future!" Again, thank you for the opportunity to serve your floral needs. PRODUCT DESCRIPTION: 0000 Vase arrangement of burgundy and White Flowers. Your order was successfully delivered! ACTUAL DELIVERY DATE: 10/29. We are happy to take care of your floral order for K. I wanted it to be a surprise and be special and that didn't happen.Īt the end of the day I receive the below "Thank you for using Avas Flowers. I called after 3 pm and spoke to Daniel who told me that he was able to catch the driver and cancel the delivery for today and move it to tomorrow. I kept checking the AVAS website to track my order and I couldn't access my order. The reason it was imperative that it arrive that day was due to a very special surprise and also the recipient only works part-time and leaves by 3 pm each day. If you want to throw money down the drain order from them! Avas Flowers for ruined the anniversary surprise and caused us endless hours of stress and anxiety. We asked for her manager to call us back and we never got a call. This was ridiculous since we couldn't even get in contact with them. She also said she couldn't give us a refund because it was beyond their 3 day window. She blatantly lied to us that the delivery person couldn't access my building so they had to leave them with someone else who then notified me (my building is open 24/7 and I was never notified). I think they outsource their customer service because she could barely speak English and we had to repeat ourselves several times. The customer service representative, Janet, was absolutely terrible. My phone number was listed on the recipient but neither me or my boyfriend ever received a notification that the flowers were left somewhere not listed on the address provided. By the time I went to that building after finding out my flowers went to the wrong place they had already thrown them away. ![]() I also was furious that they allowed a stranger to sign for my flowers. They told us the name of a person who had signed for my flowers and they worked in a completely different building than I do. We explained the situation and said that I had never received the flowers. Down with the lucrative flowers black market! ![]() This business is crooked and has terrible customer service. Call Avas back, or let them call you back. Provide documents to your bank: order confirmation, scheduled delivery confirmations, etc. If they give you a refund of the flowers, the local shop loses their money, but Avas wants keeps the "service" (middle man) fee. Start a dispute or a "charge back" as I think they're sometimes called. You probably won't get far, but that's okay.Ĭall your bank. ![]() They'll pick up right away if you're "placing an order". Call to "order flowers" and ask to speak to someone about a refund. If you try to modify your order or else, you'll likely just get a dropped call or "sent an email" and never get one. If you want the full refund (and you do, because forget Avas and just go through a local florist - or a Walmart lol), your bank will likely need you to speak to the merchant first as part of their dispute process. Here's advice if Avas did this to you too. ![]()
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